Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request services, schedule an appointment, submit an inquiry, or otherwise communicate with Palm N Paw.

Depending on your interaction with our website, the information we collect may include:

• Your name
• Phone number
• Email address
• Home or service address
• Information about the services you require
• Scheduling and appointment information
• Information about your pets or home where relevant to requested services
• Information included in your inquiry or message
• Payment or billing information where applicable
• Other information you voluntarily provide

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of your visit, and information about how you interact with the website.

We may use cookies, analytics tools, tags, scripts, and similar technologies to operate, maintain, secure, and improve our website and understand how visitors use it.

You can adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect website functionality.

How We Use Personal Information

Palm N Paw may collect and use personal information for purposes including:

• Responding to inquiries and service requests
• Scheduling and coordinating services
• Understanding your individual service needs and preferences
• Providing personalized companionship, pet care, home care, cleaning, and errand services
• Communicating with clients and prospective clients
• Coordinating appointments, visits, deliveries, and other services
• Processing payments where applicable
• Maintaining customer and business records
• Operating and improving our website
• Understanding website traffic and visitor behaviour
• Improving our services and customer experience
• Protecting the security and integrity of our website and systems
• Preventing fraud, misuse, or unauthorized access
• Complying with applicable laws and legal obligations
• Fulfilling other purposes for which the information was provided or for which consent has been obtained

Consent

By providing personal information through our website, you consent to its collection, use, and disclosure for the purposes identified when the information is provided or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before using or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, safety, or other reasonable limitations. Withdrawing consent may affect our ability to schedule or provide requested services.

Disclosure of Personal Information

Palm N Paw does not sell or rent personal information to third parties.

We may disclose personal information when reasonably necessary to operate our website, provide requested services, or conduct our business. This may include disclosure to:

• Employees and service providers who require the information to perform their duties
• Website hosting, technology, communications, scheduling, analytics, and other service providers
• Payment processors where applicable
• Contractors, suppliers, or other service providers where reasonably necessary to fulfil a requested service
• Professional advisors where reasonably necessary
• Government authorities, regulatory bodies, courts, or law enforcement where required or permitted by law
• Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law

We take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

Service and Home Information

Because Palm N Paw provides services within clients' homes and may care for pets or assist with personal routines, clients may voluntarily provide information about their home, pets, schedules, preferences, or other circumstances necessary to provide a requested service.

This information will only be used as reasonably necessary to understand service requirements, coordinate appointments, and provide the requested services.

Please avoid submitting unnecessary sensitive personal information through general website forms.

Virtual Companionship

Palm N Paw also offers virtual companionship services involving conversations, social interaction, and personalized support.

Information provided when scheduling or participating in virtual services may be used to arrange sessions, understand preferences, communicate with clients, and provide the requested service.

Website Analytics and Third-Party Services

Our website may use third-party services and technologies to support website functionality, process inquiries, schedule services, understand website traffic, communicate with visitors, or improve our online presence.

Our website may also contain links to third-party websites, including social media platforms, service providers, or other external resources.

Once you leave the Palm N Paw website and access an external website or service, that website's privacy policy and terms may apply. Palm N Paw is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the applicable privacy policy of any external website before providing personal information.

Protection of Personal Information

Palm N Paw takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, respond to inquiries, schedule and provide services, maintain appropriate business records, resolve disputes, and satisfy applicable legal or business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it in accordance with our applicable policies and legal obligations.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information Palm N Paw holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the information available on our website. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact Palm N Paw through the contact information provided on our website.

We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable privacy legislation.

Changes to This Privacy Policy

Palm N Paw Services may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or Palm N Paw's website privacy practices, please contact us through the contact information provided on the Palm N Paw Services website.